Privacy Policy

Last updated: August 23, 2026

VoiceOrChat ("we," "us," "our") provides an AI-powered scheduling and booking platform for local service businesses. This policy explains how we collect, use, and protect your information when you interact with our platform, whether through our website, chat widget, voice assistant, or booking pages, including on behalf of businesses using our platform (e.g. Downtown Barber Demo, Maison Restaurant Demo).

Information We Collect

When you book an appointment, make a reservation, or submit an enquiry, we collect information you provide directly, including your name, phone number, email address, and details relevant to your booking (service requested, party size, preferred date/time, etc.).

How We Use Your Information

We use your information to:

• Schedule, confirm, and manage your appointment or reservation
• Send you confirmations, reminders, and related updates by email and, if you've opted in, by text message
• Respond to enquiries and follow up on booking requests
• Improve our platform and the businesses' services

SMS/Text Messaging

If you opt in to receive text messages, we will send you appointment confirmations, reminders, and related booking information via SMS.

• Message frequency varies based on your bookings.
• Message and data rates may apply.
• You can opt out at any time by replying STOP to any message.
• Reply HELP for assistance.
• Mobile opt-in information and phone numbers collected for SMS purposes are not shared with third parties or affiliates for marketing purposes.

Information Sharing

We do not sell your personal information. We share information only:

• With the specific business you're booking with, to fulfill your appointment or reservation
• With service providers who help us operate the platform (e.g. email and SMS delivery, calendar integration), solely to provide those services
• When required by law

Data Retention

We retain booking and contact information for as long as necessary to provide our services and comply with legal obligations.

Your Choices

You can opt out of text messages at any time (reply STOP). You can request access to, correction of, or deletion of your information by contacting us at bryan@voiceorchat.com.

Contact Us

Questions about this policy? Contact us at bryan@voiceorchat.com.